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Technical Application Consultant

Technical Application Consultant

Technical Application Consultant

Closing: 29/07/2022

Position: Permanent

Hours: Full-time

Salary:

Reference: Mancheshare

Address: Bridge Hall Dr, Bury BL9 7NX, UK

DocTech is expanding after a period of continued growth! We are looking for a Technical Application Consultant to join our Technical Team, delivering digital document management systems to new and existing customers.

Based in Bury, Manchester we have been supporting the needs of our customers for the last 38 years.  We help organisations across all industries take back control of their business processes with automated, digital solutions that remove manual and time consuming work.  We create simple, user friendly systems that solve document related challenges including reducing paper waste, improving Accounts Payable processes or efficiently using digital forms

With hybrid working now more common than ever, we have seen a significant increase in the demand for our solutions to provide secure access to documents and process workflows from any location with an internet connection.

Your work will be varied and provides a great opportunity for growth. We are currently operating a hybrid working schedule allowing for one/two days in the office and three/four days at home, each week.  Depending on the role some travel to customer sites may be required in the future.

We are looking for enthusiastic and hardworking individuals who are ready to work as a part of team.  A willingness to learn is essential and full training on all of our software will be given.

Duties and Responsibilities

  • Work together with customers and 3rd parties to analyse business processes to translate customer processes into software functionality
  • Produce a detailed specification of requirements, a Statement of Works
  • Deliver configuration, training and support to customers as part of a project team
  • Manage new feature requests, changes and support queries regularly throughout a project
  • Produce design and change documentation to aid in support handover
  • Carry out training sessions with customers

Required Skills and Knowledge

  • Good working knowledge of business processes
  • Excellent communication skills
  • Ability to chair meetings with customers from sales through to support handover
  • Familiarity with Relational Databases as a concept and SQL
  • Strong documentation skills and discipline
  • Ability to design, implement and carry out thorough software testing
  • Lateral/logical thinker with the ability to think on your feet
  • Core technology understanding of the Windows server/client products (file system, permissions, IIS)

Desirable Skills and Knowledge

  • Experience integrating with / working with accounts software packages (Sage, SUN, SAP etc)
  • Software support experience
  • Solid understanding of IIS and how to deploy .net products to IIS
  • Experience working with Document Management Products (DocuWare ideally)

Get In Touch

We are now welcoming applications.

For a more detailed job spec, or to apply with a covering letter and CV, email jobs@doctech.co.uk.

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