Desk-Based Business Acquisition Manager

Desk-Based Business Acquisition Manager

Desk-Based Business Acquisition Manager

Closing: 01/03/2021

Position: Permanent

Hours: Full-time

Salary: £26,000, £35,000 OTE

Reference: DBAM01

Address: Stakehill Industrial Estate, Touchet Hall Rd, Middleton, Manchester M24 2RW, UK

We are looking to hire a new Desk-Based Business Acquisition Manager ​​​​​​​to join our SMB team, based at our Head Office. MID Communications are the largest independent Franchise of O2, operating with 15 stores, our Head Office and Contact Centre, operating locally within several communities across Greater Manchester, Cheshire, Merseyside and the Fylde coast. We are a fun, energetic and most importantly a professional company, selling O2 products and services under the O2 brand in line with O2’s instructions.

We take pride in our work, we approach each day with passion, persist to achieve, drive for results and with all this, we aim to achieve pure greatness. We regularly are actively involved and raise money for charity, demonstrating our commitment to support the growth and development of communities.

We are Investors in People Platinum accredited and are an ambitious company. We invest in our people through regular training, 121 meetings every month and regular opportunities for progression. All our employees have individual development plans to help support their personal and professional development. We take care of our employees’ wellbeing with a team of dedicated Wellbeing Champions and support from our Occupational Health provider, Bupa.

Are you a dynamic and driven individual?

​​​​​​​As Desk Based Acquisition Manager at MID Communications Ltd you will be responsible for gaining new sales acquisitions through self-generation of your own leads. In addition, you will deliver on an effective and precise account handover process by building internal relationships with the Account Managers, which will provide the customer with a smooth implementation process. The role has several career progression opportunities, including working in the field developing business.

Reporting to the Head of Business Sales and Retention, the role requires a passion for working in a targeted and challenging environment. You must have enthusiasm for adding value to each new customer by introducing an effective personal solution, enabling our customers to have one supplier and one bill for all their communications.

You must be determined, constantly seeking new opportunities and acquiring new data with the aim of increasing our customer base and revenue in the SMB team.

This role requires frequent contact with people, including face-to-face and/or by phone and email, therefore a working knowledge of MS Office is required.

That’s me! What will I be doing day to day?

Manage and grow your own leads and opportunities, ensuring those customers are correctly contacted ensuring information is accurate and reviewed.

Self-generate your own leads through prospecting using all means i.e referrals, Social media, online networking, web

Maintain a high quality customer experience during new business acquisition

Conduct virtual promotional activities to create engagement with both O2 and MID Communications, to increase brand visibility, using social media platforms including Facebook, LinkedIn and Twitter

Establish effective relationships, both internally and externally, through virtual networking opportunities to create social selling opportunities 

Collaborate with the Account Managers and Contact Centre Team regarding access to new opportunities and leads MID Communications provide, to ensure consistency for all customers

Conduct regular competitor and market analysis to remain competitive within the market

Demonstrates commercial acumen by understanding O2 portfolio and wider telecommunications industry, to share your knowledge and prepare quotations for customers needs, presenting these to customers effectively

Proactively explores for new business acquisition, looking for opportunities with the right people in the right businesses to generate revenue and increase business customer base

Manage the whole sales lifecycle and liaising with teams internally to ensure customer satisfaction.

Sounds great, what skills do I need?

Excellent experience and knowledge of working in B2B Sales, Telesales and with a CRM system

Excellent experience of working with social media platforms to promote business brand

Have a proven sales ability within a desk based or related environment

Have passion for the role, the business and tech products and services we sell

Communication, commercial awareness of the Mobile Industry, use of initiative, proactive attitude

Proven ability to drive incremental revenue and create new relationships

Excellent knowledge of MS Excel and Office

What desirable skills do I need?

Demonstrates excellent experience and knowledge of working in B2B Sales within a Telecoms environment

Proven ability to drive incremental revenue, create new relationships and manage existing ones

Brilliant, but what’s in it for me?

30 days annual leave including the 8 bank holidays, increasing with long service

Competitive salary, starting at £26,000 (OTE £35,000)

Staff Plan on mobile device including free airtime

Family and friends discount

Free Employee Perk Scheme

Workplace Pension scheme

Ongoing personal development

Paid Family leave including maternity, paternity & adoption leave

Access to Bupa Occupational Health

MID Communications Ltd believes that the principle of equality of opportunity is fundamental to the company’s operations. Our long-held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.

This is the role for me! How do I apply?

Please send your CV to and we will be in touch.

If you have any questions regarding this vacancy, please contact our HR Manager, Claire Martin, at Claire will be happy to share further insights about what the role involves and answer any questions you may have!

We look forward to hearing from you soon!