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Application Support Engineer

Application Support Engineer

Application Support Engineer

Closing: 29/07/2022

Position: Permanent

Hours: Full-time

Salary:

Reference: Mancheshare

Address: Bridge Hall Dr, Bury BL9 7NX, UK

DocTech is expanding after a period of continued growth! We are looking for an Application Support Engineer to join our Technical Team, delivering digital document management systems to new and existing customers.

Based in Bury, Manchester we have been supporting the needs of our customers for the last 38 years.  We help organisations across all industries take back control of their business processes with automated, digital solutions that remove manual and time consuming work.  We create simple, user friendly systems that solve document related challenges including reducing paper waste, improving Accounts Payable processes or efficiently using digital forms

About The Role

Your work will be varied and provides a great opportunity for growth. We are currently operating a hybrid working schedule allowing for one/two days in the office and three/four days at home, each week.  Depending on the role some travel to customer sites may be required in the future.

We are looking for enthusiastic and hardworking individuals who are ready to work as a part of team.  A willingness to learn is essential and full training on all of our software will be given.

Application Support Engineer
Duties and Responsibilities

  • Provide support to customers and partners for both standard and bespoke solutions by phone and email
  • Support the implementation and development of new configuration and projects
  • Work within an SLA to ensure support tickets are responded to and closed in a timely manner
  • Add to and maintain our knowledge base / FAQ
  • Ensure excellent customer service is delivered at all times
  • Work together with Application Developers as required to resolve issues

Required Skills and Knowledge

  • Software support experience
  • Familiarity with Relational Databases as a concept
  • Excellent telephone manner and good written communication skills
  • Strong documentation skills and discipline
  • Lateral/logical thinker with the ability to think on your feet
  • Core technology understanding of the Windows server/database/ client products (file system, permissions, IIS)
  • Excellent troubleshooting skills

Desirable Skills and Knowledge

  • Experience of working with: Windows Server, Azure, AWS, MS Exchange
  • Good commercial awareness and understanding of business processes
  • Solid understanding of IIS and how to deploy .net products to IIS
  • Experience working with Document Management Products (DocuWare ideally)


We are now welcoming applications.

For a more detailed job spec, or to apply with a covering letter and CV, email jobs@doctech.co.uk.

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